Privacy Policy

Effective Date: August 27, 2026
Last Updated: August 27, 2026
Montana Valley Hay respects your privacy and is committed to protecting your personal information.
This Privacy Policy applies to the Montana Valley Hay mobile application, the Montana Valley Hay website at www.montanavalleyhay.com, and related online services operated by Wadsworth Manufacturing / Montana Valley Hay.
This policy explains what information we collect, how we use it, how it may be shared, how it is protected, and the choices you have regarding your information.
1. Information We Collect
Depending on how you use the Montana Valley Hay app or website, we may collect the following types of information.
Information You Provide
We may collect information that you voluntarily provide when you:

Create or manage an account
Place an order
Subscribe to communications
Contact customer service
Submit a form or inquiry
Manage subscriptions or purchases

This information may include:

Name
Email address
Telephone number
Billing address
Shipping address
Account information
Order and transaction information
Products purchased
Customer service communications

Payment Information
When you make a purchase, payment information is processed through our payment-processing providers.
Montana Valley Hay does not intentionally store complete credit or debit card numbers on its own systems. Payment providers may collect and process information necessary to complete your transaction according to their own privacy and security practices.

App, Device, and Usage Information

When you use our mobile app or website, certain information may be collected automatically by us or by service providers that help operate our services.
This may include:

Device type and operating system
Browser type
Internet Protocol (IP) address
Device or advertising identifiers
App interactions
Pages or products viewed
Approximate technical location derived from an IP address
App performance information
Crash and diagnostic information
Referral information
Date and time of activity

We use this information to operate and improve the app and website, troubleshoot technical problems, understand how customers use our services, and measure the effectiveness of our marketing.

Notifications
If you choose to allow notifications from the Montana Valley Hay app, the app or its service providers may process a device notification token or similar technical identifier so notifications can be delivered to your device.
You may disable notifications at any time through your device settings.
2. How We Use Information
We may use the information we collect to:

Process and fulfill purchases
Provide shipping and order updates
Create and maintain customer accounts
Provide customer support
Process subscriptions
Respond to questions and requests
Operate and improve our website and mobile app
Diagnose errors and technical problems
Prevent fraud, abuse, or unauthorized activity
Maintain the security of our services
Understand how customers interact with our products and services
Measure advertising and marketing performance
Send marketing communications where permitted by law
Comply with legal, tax, accounting, and regulatory requirements

You may unsubscribe from promotional email communications at any time by using the unsubscribe option included in those communications.

3. How We Share Information
We do not sell or rent personal information to third parties for their independent marketing purposes.
We may share information with service providers when reasonably necessary to operate our business and provide the app, website, and related services.

These service providers may include:

Wix
Our website and mobile app services may use technology and services provided by Wix.com Ltd. and its affiliates. Wix may process information relating to accounts, transactions, website or app activity, technical information, analytics, and other information necessary to provide its services.
Payment Processors
Payment-processing providers may receive information necessary to process purchases, prevent fraud, handle refunds, and complete transactions.

Google Services
We may use Google services in connection with analytics, advertising, app distribution, performance measurement, or other business functions.
Depending on the services enabled, Google may process device information, identifiers, app or website activity, advertising information, diagnostics, or similar technical information according to Google's applicable privacy terms.

Shipping and Fulfillment Providers

We may provide your name, shipping address, telephone number, email address, and order information to shipping carriers or fulfillment providers when necessary to deliver an order.
Business and Technical Service Providers
We may share information with companies that provide services such as:

Website and app hosting
Analytics
Customer support
Email communications
Fraud prevention
Information technology services
Database and cloud services
Advertising measurement

These providers are permitted to process information only as needed to provide services to us or as otherwise permitted by applicable law.
Legal Requirements
We may disclose information when we reasonably believe disclosure is required to:

Comply with applicable laws or legal processes
Respond to lawful requests from government authorities
Protect our legal rights
Protect customers or others from fraud, abuse, or security threats
Investigate violations of our terms or policies

4. Cookies and Similar Technologies

Our website and services may use cookies, pixels, local storage, software development kits (SDKs), and similar technologies.

These technologies may be used to:

Keep the website or app functioning
Remember preferences
Maintain sessions
Understand usage
Measure advertising performance
Improve products and services
Detect fraud and security issues

Available cookie and privacy choices may depend on your device, browser, location, and the services being used.

5. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
These measures may include secure network connections, HTTPS and encryption in transit where supported, access controls, account security measures, and use of reputable third-party service providers.
No internet-based service or electronic storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.

6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may vary depending on the type of information and why it was collected.
For example, we may retain:

Account information while an account remains active
Order and transaction records as necessary for accounting, tax, warranty, fraud-prevention, or legal obligations
Customer service communications for a reasonable period
Technical and analytics information as reasonably necessary for security, troubleshooting, analytics, and service improvement

When information is no longer reasonably necessary, we may delete or anonymize it, unless continued retention is required or permitted by law.

7. Account and Data Deletion
Users may request deletion of their Montana Valley Hay account and associated personal information.
To Request Account Deletion
You may submit an account deletion request by contacting:
Email: info@cattlebanders.com
Please include “Montana Valley Hay Account Deletion Request” in the subject line and provide enough information for us to identify the account you want deleted.
If an account-deletion option is available within the Montana Valley Hay mobile app, you may also initiate the request directly through the app.
After verifying the request where reasonably necessary, we will delete or anonymize personal information associated with the account, except information we are required or permitted to retain for purposes such as:

Tax and accounting records
Completed transaction records
Fraud prevention
Dispute resolution
Compliance with legal obligations
Enforcement of agreements

Information retained for these purposes will not be used for unrelated marketing purposes.
Deleting an account may permanently remove access to account history, preferences, subscriptions, and other account-related features.

8. Access, Correction, and Other Privacy Requests
You may contact us to request access to, correction of, or deletion of personal information associated with you.
Requests may be sent to:
info@cattlebanders.com
We may need to verify your identity before completing certain requests.
Your rights may vary depending on the laws that apply where you live.

9. Children's Privacy
The Montana Valley Hay app and website are intended for general audiences and are not directed toward children under 13.
We do not knowingly collect personal information from children under 13 without appropriate authorization.
If we learn that personal information from a child under 13 has been collected in a manner inconsistent with applicable law, we will take reasonable steps to delete it.

10. Third-Party Websites and Services
Our website or app may contain links to third-party websites, social media platforms, payment providers, or other services.
We are not responsible for the privacy practices of those third parties. We encourage users to review the privacy policies of third-party services they choose to use.

11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, technology, legal requirements, or business practices.
When this policy is updated, we will revise the Last Updated date above.
Material changes may also be communicated through the app, website, email, or another appropriate method when required.

12. Contact Us
Questions, concerns, privacy requests, or data-deletion requests may be directed to:

Montana Valley Hay
Wadsworth Manufacturing
Email: info@cattlebanders.com
Phone: 1-800-535-2428
Website: www.montanavalleyhay.com
Privacy Policy URL:wwwmontanavalleyhay.com/privacy-policy