Return Policy

At Montana Valley Hay, we prioritize the health and safety of your animal companions. Due to the natural characteristics of hay products and strict hygiene protocols, all hay sales are generally final and cannot be returned.

Why Hay Cannot Be Returned

Safety Protocols: To prevent cross-contamination and ensure the safety of all pets, we cannot accept returns once a product has left our facility.
Hygiene Standards: As a natural agricultural product, hay must be handled and stored properly to remain free from environmental contaminants.
Quality Control: Our commitment to providing field-fresh Timothy and Alfalfa hay means we only ship products that meet our highest standard of freshness.

Questions about your order?

Email us at info@cattlebanders.com or call 1-800-535-2428.